After learning I had a wet wall in bath area, EA came out and provided multiple estimates based on scenarios covering best and worst case of what the underlying issue was. They came in with best price AND have me a good comfort level of expertise and ability to take care of issue without doing unnecessary things including mold testing (unnecessary if proper clean up protocol is followed.) Turned out my issue was worst case, and they showed me- no shower pan. Required complete teardown and rebuild. While they originally failed to provide an estimate for one part of the job, they compensated by eating the cost of the teardown. The job went well, they worked hard to ensure all was done to my satisfaction, including running around to multiple tile stores looking hard to match what existed in rest of bathroom. Job was done well, and all involved were professional, timely and trustworthy. I would use them again- and actually am!