Privacy Policy

Effective Date: 10-16-2025
Last Updated: 10-16-2025

EA Restoration (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://www.ea-restoration.com, use our services, or communicate with us.

1. Information We Collect

We may collect the following types of information when you use our website or services:

Personal Information: Name, phone number, email address, physical address, or other details you voluntarily provide.
Technical Data: IP address, browser type, operating system, referring URLs, and standard web log information.
Service Information: Details related to restoration requests, estimates, and customer communications.

2. How We Use Your Information

We use your information to:

Respond to inquiries or schedule restoration services.
Send service confirmations, updates, and billing information.
Provide customer support and manage your account.
Comply with legal or regulatory obligations.
Improve our website and overall user experience.

3. Data Protection and Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no data transmission or storage system can be guaranteed to be 100% secure.

4. Sharing of Information

We do not sell or rent your personal information.
We may share information only with:

Service providers who assist us in business operations (e.g., hosting, billing, or communication providers).
Regulatory authorities or law enforcement if required by law.

All third parties are required to use your information solely for the purpose of providing contracted services and to protect your data.

5. Your Rights and Choices

You may have the right to access, update, or delete your personal information, subject to legal exceptions.
You can also request to opt out of communications by contacting us at the email address listed in the footer of this site.

SMS Privacy Policy

COMMUNICATION VIA SMS AND MOBILE MESSAGING

By providing your mobile phone number to Pine & Tree (“Pine & Tree”), you expressly
consent to receive communications from us, including text messages (SMS or MMS)
and phone calls, related to your use of our services, your account, transactional
updates, or other service-related notifications. These communications may be sent via
automated technology or manual dialing systems. Message frequency may vary based
on your interaction with Pine & Tree. Standard message and data rates may apply.
Please contact your mobile carrier for details.

OPTING OUT

You may opt out of receiving SMS messages from Pine & Tree at any time by replying
“STOP” to any SMS you receive. Upon sending “STOP,” we will send a confirmation that
you have been unsubscribed. After this, you will no longer receive SMS messages
unless you opt in again. You may also request to opt out by contacting us directly at the
email address listed on this site.

USE AND PROTECTION OF MOBILE INFORMATION

Your mobile number and opt-in status will not be shared, sold, rented, or used for third-
party marketing purposes. Teamfront will only use your phone number in accordance
with this Privacy Policy and for the specific services or communications you’ve
consented to receive.

CONSENT AND ACCEPTABLE USE

Providing your mobile phone number constitutes your agreement to receive
communications as described above. Use of our messaging services is subject to our
Acceptable Use Policy, which outlines requirements around consent, content
restrictions, sender identification, and opt-out handling. You can view our Acceptable
Use Policy below.

SMS Acceptable Use Policy

Acceptable Use Policy

This Acceptable Use Policy (the “Policy”) outlines the rules governing the use of
messaging and communication services (“Services”) provided by Pine & Tree (“Pine &
Tree,” “we,” “our,” or “us”). By using our Services, you agree to comply with this Policy.
Failure to comply may result in suspension or termination of access to
Services.

Consent Requirements

Obtaining Consent:

You must obtain express consent from individuals before sending any SMS, MMS, or
other electronic messages. This includes:

A clear, affirmative opt-in (e.g., checking a box or submitting a web form).
Disclosure of the type and frequency of messages.
A link to this AUP and our Privacy Policy.

You must retain a record of consent, such as a timestamp or signed agreement.

Sample Opt-In Language

“By checking this box, you consent to receive text messages from Pine & Tree
regarding your account and services. Up to 10 msgs/month. Msg & data rates may
apply. Reply STOP to opt out. Consent is not a condition of purchase. See our Privacy
Policy and Terms of Use.”

Revocation of Consent (Opt-Out)

Users can revoke consent at any time by replying with standard opt-out keywords (e.g.,
“STOP”, “UNSUBSCRIBE”). One final message may confirm opt-out. No further
messages may be sent without new consent.

Identification

All outbound messages must clearly identify Pine & Tree as the sender, unless they are
part of an ongoing conversation initiated by the recipient.

Message Content Restrictions

You may not use our Services to send or facilitate content that includes:

Unsolicited or Spam Messages

Advertising or promotional messages without explicit user consent
Purchased phone lists or shared third-party consents

Illegal or Restricted Content s

Child exploitation material
Hate speech or incitement to violence
High-risk financial services (e.g., payday loans, crypto schemes)
Debt relief or credit repair services
Cannabis, CBD, or other controlled substances
Prescription drugs without a license
Gambling or betting content
"Make-money-fast" or deceptive income claims

SHAFT Content

Sexually explicit material
Hate-based content
Alcohol promotions
Firearms and ammunition sales
Tobacco or vaping products

Fraudulent or Malicious Content

Phishing or impersonation
Malware, spyware, or viruses

Evasion and Abuse

You may not:

Use URL shorteners from shared public domains (e.g., Bit.ly)
Misspell keywords or evade detection filters intentionally
Send similar messages from multiple numbers (“snowshoeing”)
Alter headers or spoof sender identity

Frequency and Reconfirmation

If you send recurring messages, you must:

Inform users of the frequency
Include regular reminders about opt-out options
Reconfirm consent periodically as required by law

Enforcement

Violations of this Policy may result in:

Warning or temporary suspension
Termination of access to messaging services
Reporting to telecommunications carriers and regulatory bodies

We reserve the right to amend this Policy at any time. Continued use of the Services
indicates acceptance of the most current version.

Privacy and Data Usage

We do not share SMS opt-in information with third parties for marketing purposes.
Mobile numbers will only be used for the purposes explicitly consented to, in
accordance with our Privacy Policy. For questions about this Policy, contact us at the
email address listed in the footer of this website.

SMS Terms & Conditions

These SMS Terms & Conditions govern the SMS/text messaging services (“Messaging
Services”) provided by Pine & Tree, (“Pine & Tree,” “we,” “our,” or “us”). By opting into
our Messaging Services, you agree to these Terms.

Brand Name

Pine & Tree

Types of Messages You May Receive

By opting in, you may receive:

Appointment reminders
Account notifications
Product or service updates
Customer support communications
Promotional and marketing messages (only if consented to)

Message Frequency

Message frequency varies based on your interactions but will not exceed 15 messages
per month unless otherwise specified at opt-in.

Message and Data Rates

Standard message and data rates may apply. Please contact your carrier for
details.

Opt-Out Instructions

Text “STOP” to cancel at any time. You’ll receive a confirmation message and will no
longer receive SMS messages from us unless you opt in again.

Customer Support

Text HELP for assistance
Email: Listed in the footer of this site
Call: Phone number listed in the footer of this site

Privacy & Data Use

Your number and opt-in information will never be sold or shared for third-party
marketing. See our Privacy Policy for details.

Changes to Terms

These terms may be updated from time to time. Continued use of the Messaging
Services after any changes constitutes your agreement to those changes.

I called EA-Restoration after finding mold where are water heater had been leaking. They gave me a fair and honest quote, and were able to start on the removal the next morning. Never having dealt with a home owners insurance claim before, I expected it to be overly painful and frustrating. Despite issues with the first agent low balling the estimate of the removal and repair costs. Calvin was able to get another agent on the claim and managed to get us a fair estimate resulting in $2,600.00 difference. Calvin really went above and beyond to make sure we were taken care of. I highly recommend EA-Restoration, it was a breath of fresh air being treated like a person instead of just another paycheck.

Andrew C.

Craig and brother Cavin did a great job. Started on time and finished early. Plenty of man-power and equipment. I’ll use them again!

Bob K.

Craig and Cavin were very professional throughout the whole process. They were very helpful and knowledgeable. I would highly recommend them to anyone else.

Kelcie R.

After learning I had a wet wall in bath area, EA came out and provided multiple estimates based on scenarios covering best and worst case of what the underlying issue was. They came in with best price AND have me a good comfort level of expertise and ability to take care of issue without doing unnecessary things including mold testing (unnecessary if proper clean up protocol is followed.) Turned out my issue was worst case, and they showed me- no shower pan. Required complete teardown and rebuild. While they originally failed to provide an estimate for one part of the job, they compensated by eating the cost of the teardown. The job went well, they worked hard to ensure all was done to my satisfaction, including running around to multiple tile stores looking hard to match what existed in rest of bathroom. Job was done well, and all involved were professional, timely and trustworthy. I would use them again- and actually am!

Alice C.

EA did a minor kitchen and bath remodel for us. The workmanship was excellent, and the price was more than reasonable. EA communicated frequently with us throughout the project keeping us informed of progress and next steps. We would definitely use them again and would recommend their services.

Shelly D.

I am super happy with the people and the job. Everything was handled professionally and fast. Everyone was careful with my things and was ready to answer any questions. I would highly recommend this company.

Elise B.